Cancellation and Refund Policy

Effective Date: 01-08-2022

At Home Interio India, we strive to provide our clients with the highest quality services and products. We understand that circumstances may arise that require you to cancel or modify your project. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds.

1. Cancellation Policy

Initiating Cancellation:

Before Project Commencement: You may cancel your project without any penalty if the cancellation request is made before the project commencement date. Please notify us in writing as soon as possible.
After Project Commencement: If you wish to cancel your project after it has commenced, you will be responsible for any costs incurred up to the point of cancellation. This includes the cost of materials, labor, and any other expenses related to the project.

Process:

To initiate a cancellation, please contact our customer service team at [your email address] or [your phone number] with your project details and reason for cancellation.
Our team will review your request and inform you of any applicable charges or refunds.

2. Refund Policy

Eligibility for Refund:

Before Project Commencement: If you cancel your project before the commencement date, you will be eligible for a full refund of any advance payments made.
After Project Commencement: Refunds for cancellations after the project has commenced will be calculated based on the costs incurred up to the point of cancellation. This includes any non-recoverable expenses such as custom-made materials or completed labor.

Non-Refundable Items:

Customized products that have already been manufactured or are in the process of being manufactured.
Any third-party services or products ordered on your behalf that are non-refundable.

Refund Process:

Once your cancellation request is approved, we will process your refund within 7 business days.
Refunds will be issued using the original payment method. If this is not possible, we will arrange an alternative method of refund with you.

3. Modifications to Projects

Changes and Adjustments:

If you wish to make changes or adjustments to your project after it has commenced, please contact our customer service team. We will do our best to accommodate your requests.
Additional charges may apply for changes that result in increased costs for materials or labor.

Timeline Impact:

Please be aware that modifications to the project may impact the overall timeline and completion date. We will provide you with an updated schedule if any changes are made.

4. Contact Us

If you have any questions or need assistance with your cancellation or refund, please contact us at:

Home Interio India
Email: info@homeinterioindia.com
Phone: +91 9831129757 / 9831197281
Address: INDO APPLIANCES
WELLESLEY HOUSE (2nd Floor)
7, RED CROSS PLACE
KOLKATA-700001

We are committed to ensuring your satisfaction and will work with you to address any concerns you may have regarding your project.

By using our services, you acknowledge that you have read and understood this Cancellation and Refund Policy. Thank you for choosing Home Interio India.